Shipping Policy
Last updated: October 29, 2026
Glow & Keep is operated by ACMG LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. Questions? Email [email protected].
Shipping cost and where we ship
Shipping is free on every order.
We ship to addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, US territories, or APO/FPO addresses right now.
When your order ships and arrives
Each product page shows a delivery date range, worked out from the business-day windows below. Business days are Monday to Friday, not counting US federal holidays. The "arrives" window counts from the day you place your order.
| Product | Ships | Arrives | Christmas cutoff |
|---|---|---|---|
| Keepsake Orb | Within 1–3 business days | 7–15 business days | Order by Dec 1 |
| Glow Branch Garland Kit | Within 1–3 business days | 7–15 business days | Order by Dec 1 |
| Tree Pet Cave | Within 1–3 business days | 7–15 business days | Order by Dec 1 |
| Heated Holiday Wrap | Within 1–3 business days | 7–15 business days | Order by Dec 1 |
| Santa's Glow Ladder | Orders placed by 2 pm ET usually ship in 0–1 business day | 2–5 business days | Order by Dec 15 |
| Christmas Tree Train | Orders placed by 2 pm ET usually ship in 0–1 business day | 2–5 business days | Order by Dec 15 |
The Keepsake Orb, Garland Kit, Tree Pet Cave and Heated Holiday Wrap ship from overseas warehouses. That is why their windows are longer. The Ladder and the Train ship from stock in the United States.
The Glow Branch Garland Kit can arrive in two packages: the garland and the bows may come on different days. Both are on the way once you get a shipping email.
When your order ships, we email you the carrier and tracking number. You can also look up an order any time on the Track Order page with your order number and email.
Holiday cutoff and late delivery
The cutoff dates in the table are the last days to order and still expect delivery for Christmas. After a cutoff passes, we show the normal delivery window on the product page and in your cart, and we do not promise Christmas delivery for that product.
If you order by the cutoff for your product and it has not been delivered by December 24, contact us at [email protected] for a full refund.
If your order is delayed
If we cannot ship your order within the time we promised, we will email you with a new shipping date. You can cancel the order for a full refund instead of waiting. We refund to your original payment method.
Lost or damaged in transit
- With Shipping Protection: if your package is lost or arrives damaged, we send a replacement at no cost.
- Without Shipping Protection: email us. We will still help you work through the carrier's claim process.
For damaged items, see our Returns Policy.
Wrong address
If you notice a mistake in your shipping address, email us right away. We can change it only before the order ships.